Thank you for shopping at MI MING MART. To ensure a safe and hygienic shopping experience for all customers, please review our Return & Refund Policy below:

 

1. Eligible Conditions for Returns We only accept applications for exchanges, re-shipments, returns, or refunds under the following circumstances:

• Incorrect items delivered

• Items damaged, leaking, or expired upon delivery

• Items with obvious quality defects

 

2. Timeframe & Process

• Timeframe: Please CLICK HERE to contact our Customer Service team within 7 days upon receipt of your order.

• Requirements: Please provide your order number, proof of purchase, and clear photos showing the product issues.

• Resolution: Upon verification, we will arrange an exchange, re-shipment, return, or refund based on the situation. Shipping costs incurred due to product defects or sorting errors will be fully covered by us.

 

3. Non-Returnable Conditions (Not Applicable for Change of Mind) For personal hygiene and product safety reasons, skincare, beauty, and personal care products will NOT be accepted for return or refund under the following conditions:

• The product has been opened, used, or its original packaging (including plastic seals) is damaged.

• Returns due to personal preferences (e.g., change of mind, purchasing the wrong product, or incompatibility with skin type/scent).

• Promotional items, discounted items, free gifts, accessories, or product samples.

 

4. Refund Process

• Approved refunds will be processed within 5-7 business days and credited back via the original payment method. The actual arrival time depends on your issuing bank or payment gateway.

 

MI MING MART reserves the right of final decision on all return and refund requests.