Shipping Policy

Welcome to MI MING MART! We are committed to providing fast and reliable delivery services for both local and selected international destinations. Please review our shipping policy below.

 

1. Order Processing Time

Once your payment (settled in HKD) is verified, your order will be instantly routed to our warehouse system for processing.

• Daily Cut-off Time: 1:00 PM (HKT) on working days. Orders placed after 1:00 PM will be processed on the next working day.

• Processing Timeframe:

  • Hong Kong Local Orders: Processed and dispatched within 3 working days.

  • International Orders: Requires an additional 2 working days (approx. 5 working days in total).

• Note: Processing times may vary depending on stock availability as shown on the product page. Any unexpected delays will be stated at checkout.

 

2. Hong Kong Local Delivery (SF Express)

Once your order is dispatched, you will receive an email containing your tracking number.

• Free Shipping: Enjoy FREE local delivery on orders with a net purchase amount over HK$300.

• Standard Shipping Fee: A flat rate of HK$30 applies to orders under HK$300 (Net).

• Delivery Time: 2-5 working days after dispatch (Standard delivery hours: Mon-Sat, 09:00 – 18:00).

📍 Local Delivery Notes:

• Flexible Receiving Options: Deliver to Commercial/Residential addresses, SF Stores, SF Lockers, or partnered Convenience Stores.

• Accuracy Matters: Please ensure the recipient’s information and SF location code are correct at checkout. We are not liable for delays or surcharges caused by incorrect details.

• SF Locker Timeouts: Upon parcel arrival, SF Express will send a pickup notification via the SF Express App. Please ensure you have downloaded the app and enabled push notifications. Customers are responsible for any extra fees charged by SF Express for late pick-ups.

• Location Re-routing: If a designated self-pickup point or locker is full, SF Express may re-route your parcel to a nearby location and notify you via the SF Express App. Please check the app for the latest updates.

• For delivery inquiries, please track your parcel online or contact SF Express Customer Service at (852) 273 00 273.

 

3. International Shipping (Standard Delivery)

We ship to numerous countries worldwide. Shipping fees are calculated automatically at checkout based on destination and parcel weight.

• International Free Shipping: Enjoy FREE standard shipping on orders over HK$1,500 (Net) to designated regions. Select regions may also enjoy tax-free privileges.

• Delivery Time: Usually takes 7-14 working days after dispatch.

• Shipping Restrictions: Due to aviation regulations, liquids over 100ml, powders, and alcohol-based products cannot be shipped overseas.

✈️ Customs, Duties & Taxes:

• Customs & Duties Coverage: To ensure a seamless shopping experience, we provide tax-inclusive shipping (duties/taxes covered) for most designated regions. For any other unspecified destinations, all applicable import duties and taxes must be fully borne by the buyer.

• No Extra Surcharges: Please rest assured that MI MING MART will not charge any additional surcharges or hidden fees on top of your final order checkout total.

• Customs Inspections: Customs clearance may cause delays ranging from 3 to 12 weeks. We have no control over these processes and are not responsible for such delays.

• Note: M Point redemptions and promo code discounts are excluded from the net purchase calculation for free shipping. International standard shipping does not include insurance or signature-on-delivery services.

 

4. General Delivery Terms & Conditions

• No PO Boxes: We deliver to physical residential and commercial addresses only. PO Boxes are not accepted.

• Force Majeure: Deliveries may be suspended or delayed without prior notice due to adverse weather, traffic conditions, or other unforeseen circumstances.

• Pre-orders & Out-of-Stock Items: Orders containing both in-stock and pre-order/out-of-stock items will be shipped together once all items are available. If you request split shipping for in-stock items, an additional full shipping fee will be charged.

• Parcel Inspection: Please inspect your package upon delivery. If the outer packaging is severely damaged, please reject the parcel immediately.

• Missing or Incorrect Items: Please contact our Customer Service within 2 working days of receipt. Claims with the logistics provider take approx. 14 working days. Late reports may not be accommodated.

• Lost Parcels: If your tracking shows “Delivered” but you haven’t received it, check with your building management or neighbors first. Contact us within 3 working days so we can trace it. We do not refund or reship standard deliveries that cannot be successfully traced.

• Unclaimed / Rejected Parcels: If a parcel is returned to us due to rejection, failure to claim, or an incorrect address, a 15% order processing fee plus round-trip shipping costs and handling fees will be deducted from your refund. No refund will be issued if the parcel is lost during the return transit.

• If any product is unavailable, we will notify you via email. For further details, please refer to our website’s overall “Terms and Conditions”.