Yes, customers are required to register an online shopping account before placing an order. Upon your first purchase, you will automatically become a member of the Go Clean Membership Program.

Please try the following:
1. Click "Forgot your password?" on the login page and enter your registered email to reset it.
2. Check your Spam/Junk folder. If you still haven't received any confirmation email, please try registering the account again.

• If you shopped on our previous online store: You should have received an email to update your login credentials. If you cannot log in, please reset via "Forgot password".
• If you have only shopped at our physical stores: You will need to create a new online account. Simply register with an email and password, and fill in your details during checkout.

We accept PayPal, Visa, Mastercard, American Express, UnionPay, FPS, PayMe, Alipay, and WeChat Pay.

Once your order is successfully placed, an "Order Confirmation Email" will be sent immediately. You can also log into your account and click "Order Tracking" to view your order status and courier tracking number.

Please verify that the email address you provided is correct and check your Spam/Junk folder. If it is still missing, please email us at cs@mimingmart.com.

Our online store operates an independent reward system called the "M Points Reward Program".
You earn 1 M Point for every HK$300 spent online. Accumulate 10 M Points to use as a HK$300 cash discount. After reaching 10 M Points, every subsequent 1 M Point can be used as HK$30.
For details, please visit: Membership Details

Online and physical store promotions are not entirely identical. Please follow MI MING MART’s social media for the latest offers. Promotional gifts are subject to stock availability and may change without prior notice.

No. Once confirmed, orders cannot be altered. All discounts and promotions apply to a single transaction only.

No. Member birthday gifts, physical coupons, and e-stamps must be redeemed and used at MI MING MART physical stores. For online shopping, please utilize the online M Points Reward Program.

• Local Orders: Free shipping for net purchases of HK$300 or above. A HK$30 shipping fee applies to orders below HK$300 (Any non-commercial or remote area surcharges must be paid directly to SF Express).
• Overseas Orders: Shipping fees are calculated at checkout based on destination and package weight.

No. Even if additional purchases are made on the same day, MI MING MART treats them as a separate new order. Standard shipping and handling fees will apply. Please check your cart carefully before payment.

Yes, "Store Pickup" is available for online orders, but you must select this delivery method before checkout. For standard local delivery, orders are typically dispatched within 1-2 working days after confirmation.

Yes. When filling in your shipping address, simply enter the specific SF Locker code or SF Station address.

Please email cs@mimingmart.com immediately with the following details to expedite processing:
1. Order Number
2. Details of the issue and product names
3. Photos/Videos (If damaged, please include photos of the outer shipping box and the waybill label).

Unless otherwise specified, we guarantee a minimum shelf life of 6 months for all products.

Please email cs@mimingmart.com as soon as possible so we can update it for you.

• Within 7 days of receipt (Quality issues): Email cs@mimingmart.com or visit a physical store to arrange an exchange (please refer to the exchange policy on your receipt).
• After 7 days of receipt: Please email cs@mimingmart.com with your Member ID, purchase receipt, date, product photos, and a detailed description of the issue.